2 Job Openings At PeopleOS (Apply Now)
PeopleOS, a comprehensive platform designed for people management, offering cost-effective HR services by integrating advanced technology and extensive industry experience is inviting applications from interested and qualified candidates to apply for the role of Customer Success Representative at PeopleOS.
Customer Success Representative
Job Description:
Customer Engagement:
Actively reach out to new customers ensuring a warm and personalized introduction at the company’s services and values.
Customer Support: Respond promptly to customer inquiries across all communication channels, providing precise and actionable information.
Platform Assistance:
Assist customers in navigating the company’s digital platforms, ensuring smooth experience with proactive troubleshooting support.
Complaint Resolution: Work collaboratively with internal teams to resolve issues swiftly, maintaining high standards of customer care and adhering to our SOPs.
Customer Retention:
Maintain effective communication channels with customers, fostering trust and ongoing satisfaction with our services.
Sales Support:
Collaborate with sales teams to ensure seamless onboarding process for new customers, enhancing their initial experience with the company.
Needs Assessment:
Analyze customer interactions to tailor services and support, improving customer engagement and satisfaction.
Product Knowledge:
Participate in ongoing training to stay updated on the company’s offerings, ensuring accurate and helpful communications with customers.
Data Collection: Systematically gather and document customer feedback and survey responses to guide service improvement.
Reporting: Compile detailed reports on customer service activities and outcomes, contributing to strategic planning and operational adjustments
Qualifications and Requirements:
Bachelor’s degree in a relevant field
Minimum of 2 years post-NYSC experience in a customer-facing role
Proficiency in CRM tools and a strong understanding of customer support best practices
Excellent communication skills, with a focus on active listening and empathy.
Exceptional problem-solving abilities and attention to detail.
Knowledge of the logistics industry and experience in a tech-driven environment are advantageous
Ability to manage stress and adapt to rapid changing business environments\
Demonstrated commitment to fostering a diverse and inclusive workplace.
Salary Range: ₦250,000/month
Method Of Application
Interested and qualified candidates should apply by clicking the button below to start their application.
APPLY HERE: Customer Success Representative
Account Management
Job Description:
Client Relationship management:
Build trust-based relationships with B2B clients, acting as their primary point of contact.
Understand clients’ goals and challenges to provide tailored solutions.
Account Growth & Retention:
Identify and pursue upselling, cross-selling, and expansion opportunities within accounts.
Develop strategic account plans to maximize clients’ value and ensure success, outlining key goals and growth strategies.
Monitor and manage contract renewals, negotiating terms to maximize client and business value.
Client Advocacy & Collaboration:
Advocate for client needs within their internal teams (e.g., product, operations, customer support to address client needs.
Share insights and best practices with clients to optimize their use of the company’s services.
Lead client onboarding processes, ensuring smooth transition and adoption of solutions.
Onboarding & Project management:
Manage client projects such as service expansions or new solution integrations, aligning timelines and deliverables with client expectations.
Reporting & Insights:
Track key account metrics (satisfaction, growth, retention) and prepare regular client reports.
Prepare presentations trends and actionable recommendations to clients and internal stakeholders.
Strategic development and Enablement:
Analyze market trends and client data to identify new opportunities for electric mobility solutions.
Develop and deliver training workshops to support clients in adopting the company’s infrastructure
Qualifications and Requirements:
Bachelor’s degree in Business, Marketing, Communications, or a related field.
3–5 years of experience in account management, customer success, or business development (B2B focus preferred).
Proven ability to manage and grow client relationships while driving retention and satisfaction.
Strong interpersonal and communication skills to engage with diverse client profiles.
Highly organized and detail-oriented, with the ability to manage multiple accounts and projects simultaneously.
Proficiency with CRM tools (e.g., Salesforce, HubSpot) and data analysis is a plus.
Knowledge of the electric mobility or logistics industry is highly valued but not mandatory.
A proactive, problem-solving mindset with strong collaboration skills.
Salary Range: ₦250,000/month
Method Of Application
Interested and qualified candidates should apply by clicking the button below to start their application.
